What framework is used for measuring organizational performance across four dimensions?

The Balanced Scorecard is a strategic planning and management system that organizations use to align business activities with the vision and strategy of the organization, improve internal and external communications, and monitor organizational performance against strategic goals. It operates on four perspectives: Financial, Customer, Internal Business Processes, and Learning & Growth.

By evaluating performance through these four dimensions, organizations can gain a comprehensive view of their performance, rather than solely focusing on financial outcomes. This holistic approach ensures that a company not only looks at financial metrics but also considers customer satisfaction, operational efficiency, and employee learning and growth, which are crucial for sustained performance and strategic success.

The use of the Balanced Scorecard enables organizations to implement their strategies systematically and measure progress towards achieving their goals, making it an effective framework for performance measurement and management.